Policies

 In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Details of our cancellation policy are provided below.

Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may be subject to a cancelled appointment or  limit our ability to offer the fullest possible experience. We cannot guarantee to hold your appointment if you are more than 10 minutes late. Please be aware that late arrivals will not be afforded an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Your spa treatments are reserved especially for you. 

We value your business and ask that you respect the spa’s scheduling policies and my time. Should you need to cancel or reschedule, please notify me at least 48 hours in advance. Any cancellations with less than 48 hours of notice are subject to a cancellation fee , 50% of appointment total.

In the event that you get sick or start showing symptoms of illness within 24 hours of your appointment you will be subject to a cancellation fee (50% of appointment total)  this fee can be applied to your rescheduled appointment as long as it’s within 3 weeks of your cancelled appointment.

Clients who miss their appointments without texting or calling will be marked as  "No Show" and be charged 50% of the appointment automatically, 2 no show's will result in termination from being able to book with Gem City Beauty, LLC .

To ensure the best experience for all our clients, Gem City Beauty reserves the right to require a 50% non-refundable deposit for clients with a history of frequent rescheduling. This policy will be applied on a case-by-case basis upon scheduling new appointments. Please note that this deposit cannot be refunded if a scheduled appointment is subsequently cancelled.

Gem City Beauty's standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, I am willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

 Our staff works hard to help you achieve a higher state of happy. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full price of the service provided. 

Gift cards are available in any dollar amount. For a last-minute e-gift card,  click here.